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Cathay Pacific Airways Name Change Policy

Discover the flexibility and clarity of Cathay Pacific Airways Name Change Policy, designed to accommodate passengers' evolving needs with ease. No matter if you are adjusting due to personal circumstances or legal changes, Cathay Pacific ensures a streamlined process that prioritizes accuracy and compliance. Understanding the guidelines as elaborated on this page by flyingfarez for name modifications can empower travelers to manage their bookings confidently, whether through Cathay Pacific's user-friendly online platform or personalized assistance from their dedicated customer service team.

Can I make changes to my Cathay Pacific flight tickets?

Yes, making changes to your Cathay Pacific flight tickets is possible under certain circumstances, ensuring flexibility for travelers. If you need to modify your flight details, such as dates or times, Cathay Pacific allows changes depending on the fare type purchased. For example, passengers holding flexible fares like First Flex tickets enjoy the freedom to alter their travel plans without additional fees.

However, it's important to note that not all fare types are equally amendable. Economy Supersaver tickets, for instance, are typically non-changeable and non-refundable, reflecting a more restrictive policy. For other fare types, changes may be subject to fees depending on when and how the modification is made.

To initiate changes, passengers should contact Cathay Pacific directly at +1 (888) 701-6847 or access their booking online through the Manage Booking feature. This allows for a straightforward process of reviewing available options and selecting the most suitable alternative.

When planning to modify your ticket, it's advisable to check Cathay Pacific's specific guidelines and policies regarding changes. This ensures clarity on any applicable fees, eligibility criteria for modifications, and the necessary steps to proceed. By staying informed and proactive, travelers can effectively manage their flight arrangements while adhering to airline regulations and maximizing flexibility wherever possible.

What does the Cathay Pacific name correction policy state?

Cathay Pacific Name Correction Policy is explained down below through points:

Ticketed Bookings

- Name corrections must align precisely with the passenger's travel documents.

- Strict adherence to the specified name amendment procedure is mandatory.

Non-Ticketed Bookings

- Preferably, travel agents should opt for cancellation and rebooking.

- In exceptional cases requiring name corrections, agents follow specific procedural guidelines.

Effective Date

- Changes to the Name Amendment Policy take effect from March 28, 2023.

- The updated policy aims to enhance accuracy and operational efficiency.


- Ensures consistency between passenger details and official travel documents.

- Minimizes disruptions to flight operations and passenger travel plans.

Procedural Guidance

- Agents and passengers should consult current Cathay Pacific flight change policy directly.

- Documentation verification, such as valid IDs, may be required during name correction requests.

This policy revision underscores Cathay Pacific commitment to maintaining precise passenger information while accommodating necessary adjustments in a structured and efficient manner.

What is the criteria for Name change requests?

To request a name change with Cathay Pacific, passengers must adhere to specific criteria to ensure accuracy and compliance:

- Free of Charge Conditions: Name changes are free under the following circumstances:

- Addition or deletion of a middle name.

- Swapping of surname, middle, and first names.

- Correction of title or gender discrepancies.

- Omission of part of the name.

- Rectification of spelling mistakes or typos.

- Legal changes due to marriage, divorce, or adoption, supported by birth date verification in documents.

- Documentation Requirement: Passengers are encouraged to provide documentary proof to support their name correction requests, ensuring the validity and necessity of the change.

- Restrictions: Name changes are not permitted if they involve altering to a different individual, ensuring consistency and security in passenger records.

Cathay Pacific aims to facilitate necessary name corrections while maintaining stringent verification processes to safeguard passenger identity and travel document accuracy.

How do the Cathay Pacific Name Amendment Procedures go?

Navigating name changes with Cathay Pacific involves a structured process to ensure accuracy and compliance with airline policies:

Initial Request:

- When a name change is genuinely needed, travel agents initiate the process by requesting authorization from the Cathay Pacific Reservation office. This request is submitted via SSR OTHS (Other Supplementary Service) format.

Authorization Request:

- Travel agents must include specific details in their SSR OTHS entry, formatted as per guidelines provided in GDS cue cards or through assistance from the GDS helpdesk. For example, the request might read: “SSR OTHS CX PLS AUTH NAME CHANGE FROM CHAN/JACKY TO CHAN/JACK”.

CX Office Review:

- The Cathay Pacific office reviews the authorization request submitted via SSR OTHS. They either approve or reject the name change request based on the provided information and airline policies. An approved request is communicated back via SSR OTHS with an authorization message, such as: “SSR OTHS ZZ FROM CX AUTH NAME CHANGE FROM CHAN/JACKY TO CHAN/JACK”.

Execution of Name Change:

- Upon receiving authorization, travel agents proceed to update the Passenger Name Record (PNR) with the approved SSR OTHS entry. Alternatively, they can seek assistance from the GDS helpdesk to implement the authorized name change.

Confirmation and Completion:

- The GDS helpdesk confirms the name change in the PNR by reflecting “AUTH NAME CHANGE” or “.CX CNMG” as per the SSR OTHS entry. This ensures that the updated passenger details align accurately with Cathay Pacific requirements.

By following these procedural steps meticulously, Cathay Pacific maintains stringent controls over name amendments, ensuring that changes are processed efficiently while maintaining compliance with airline regulations and passenger identity verification.

What is the process to modify name on Cathay Pacific tickets?

  1. Go to Cathay Pacific official website and navigate to the "Manage Booking" section.
  2. Log in to your account using your booking reference number and last name, or with your Marco Polo Club or Asia Miles account if applicable.
  3. Locate your booking and choose the flight for which you need to modify the name.
  4. Look for the option to modify passenger details or contact information. Select the option to change the passenger name.
  5. Follow the on-screen instructions to enter the new passenger name. Ensure it matches the name on the official travel document (passport or ID) to avoid issues later.
  6. Review the changes carefully to ensure accuracy. Confirm the modification.
  7. After completing the process, you should receive a confirmation email with the updated details.

Moreover, you can dial +1 (888) 701-6847 to reach Cathay Pacific customer service team.

  • Provide your booking reference number and other necessary details to verify your identity and booking.
  • Inform the customer service representative about the name change request. They will guide you through the process.
  • Follow the instructions given by the representative to complete the name change. Provide any required documentation if requested.
  • Once the name change is processed, you will receive confirmation via email or SMS.

By following these steps, you can successfully modify the name on your Cathay Pacific ticket either online through their website or by contacting their customer service for assistance.

What are some vital things while changing name on Cathay Pacific?

When undertaking a name change with Cathay Pacific, several key considerations ensure a smooth and compliant process. Firstly, it's essential to initiate the request promptly through the proper channels. Contact Cathay Pacific's Reservation office or utilize the SSR OTHS entry format to request authorization for the name change. This step is critical to avoid penalties and ensure the change aligns with airline policies.

Agents handling the request should exercise caution not to modify any other details in the Passenger Name Record (PNR) until the name change process is completed. This prevents discrepancies and maintains the integrity of the booking system. Cathay Pacific strictly enforces these guidelines to uphold passenger identity verification and travel document accuracy.

In cases where name corrections are necessary due to legal changes such as marriage, divorce, or adoption, supporting documentation is highly encouraged. This documentation helps validate the need for the name change and supports a smoother approval process. Agents should ensure all required documents are prepared and submitted as part of the authorization request.

Furthermore, unauthorized name changes can lead to significant consequences, including automatic cancellation of the entire itinerary and a penalty fee of USD 60 per passenger. Therefore, it's crucial to follow Cathay Pacific's procedures diligently and obtain proper authorization before proceeding with any modifications.

Channeling name changes with Cathay Pacific is simplified by adhering to their clear and accommodating policy. By following the outlined procedures, passengers can confidently update their travel documents and ensure alignment with their booking details. For further details or assistance, Cathay Pacific & flyingfarez at +1 (888) 701-6847 encourages travelers to consult their official website or reach out to their knowledgeable support staff for personalized guidance.

Frequently asked questions (FAQ)

Yes, you can request a correction for minor typos in your name by providing necessary documentation.

Cathay Pacific allows updates for legal name changes supported by appropriate documentation, such as marriage certificates or court orders.

Yes, Cathay Pacific may apply fees for name changes or corrections, which can vary depending on the specific change required.

Yes, you can add or delete your middle name by submitting a copy of your travel document along with your booking reference.

You can correct your title or gender by providing appropriate documentation and contacting Cathay Pacific customer service or flyingfarez for assistance.

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